Man with Van South Harrow Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van South Harrow provides removal and related services within the United Kingdom. By placing a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 We, us, our: Man with Van South Harrow, the provider of the removal and related services.

1.2 You, your, customer: The individual, company or organisation requesting or using our services.

1.3 Services: Removal, transport, loading, unloading, packing, and any related services we agree to provide.

1.4 Goods: Any items, belongings, furniture, equipment or other property that we move, transport or handle on your behalf.

1.5 Booking: A request for services that has been accepted and confirmed by us.

2. Scope of Services

2.1 We provide man and van removal and transport services for domestic and commercial customers, including local moves, small house or flat removals, office moves, single-item collections and deliveries, and related services as agreed in advance.

2.2 The exact scope of the services will be set out in your booking confirmation, including the date, time, vehicle size, number of operatives, expected duration, and agreed locations for collection and delivery.

2.3 Any services not expressly agreed in your booking confirmation will be considered additional and may incur extra charges if we agree to perform them.

3. Booking Process

3.1 You may request a quotation by providing accurate information about your move, including property access, floor levels, parking arrangements, volume and nature of goods, and any special requirements.

3.2 Quotations are based on the information you provide. If the information is incomplete or inaccurate, we reserve the right to amend the quotation or apply additional charges.

3.3 A booking is only confirmed when we have:

(a) accepted your request and provided you with a booking confirmation; and

(b) received any deposit or prepayment we may require.

3.4 You are responsible for checking the booking confirmation and notifying us promptly of any errors or discrepancies.

3.5 We reserve the right to decline any booking at our discretion.

4. Pricing and Payments

4.1 Our charges may be based on an hourly rate, a fixed price, or a combination of both, as specified in your quotation and booking confirmation.

4.2 Unless otherwise stated, our prices do not include congestion charges, tolls, parking charges, or any fees imposed by local authorities or property managers. These costs will be added to your final bill where applicable.

4.3 We may require a deposit or full prepayment prior to the date of service. Any such requirement will be communicated to you at the time of booking.

4.4 Payment of any balance is due on completion of the services on the day of the move, unless we have agreed in writing to different payment terms.

4.5 We accept various payment methods, which will be specified to you at the time of booking or in your booking confirmation.

4.6 If payment is not made when due, we reserve the right to:

(a) charge interest on overdue amounts at the statutory rate; and

(b) withhold delivery of goods or suspend further services until payment is received in full.

5. Cancellations and Amendments

5.1 If you wish to cancel or amend your booking, you must inform us as soon as possible.

5.2 Cancellations received more than 72 hours before the scheduled start time will usually incur no charge, unless we have advised otherwise at the time of booking.

5.3 Cancellations received between 24 and 72 hours before the scheduled start time may incur a cancellation fee, which may include retention of part or all of any deposit paid.

5.4 Cancellations received less than 24 hours before the scheduled start time may be charged at up to 100 per cent of the quoted price, at our discretion.

5.5 If you wish to change the date, time, or scope of the services, we will make reasonable efforts to accommodate your request but cannot guarantee availability. Changes may affect the quoted price.

5.6 We reserve the right to cancel or postpone the services in the event of circumstances beyond our reasonable control, including but not limited to severe weather, vehicle breakdowns, accidents, illness, or events affecting access to your property. In such cases, we will offer an alternative date or, if no suitable alternative can be agreed, a refund of any amounts paid for services not provided. We shall not be liable for any consequential loss arising from such cancellation or postponement.

6. Your Responsibilities

6.1 You are responsible for ensuring that:

(a) all goods are properly packed and ready for transport, unless packing services have been agreed;

(b) all boxes are securely sealed and clearly labelled, where appropriate;

(d) all goods to be moved are available and that we have safe and reasonable access to your premises at the agreed times;

(e) items are disconnected, defrosted, drained, or otherwise made safe for transport as necessary, including fridges, freezers, washing machines, and similar appliances;

(f) any items that require dismantling are dismantled before our arrival, unless we have agreed to provide dismantling services.

6.2 You must arrange suitable parking at both collection and delivery addresses. Any fines, penalties or delays resulting from inadequate parking arrangements may be charged to you.

6.3 You must not ask our staff to transport or handle prohibited, dangerous, illegal, or unsafe goods. This includes but is not limited to explosives, flammable substances, firearms, drugs, live animals, perishable food items, or waste materials that are not permitted for carriage.

6.4 You or your representative should be present at both collection and delivery locations to oversee the move, confirm goods loaded and unloaded, and sign any job completion documentation.

7. Our Responsibilities

7.1 We will carry out the services with reasonable care and skill, using suitable vehicles and personnel appropriate to the nature of the work.

7.2 We will make reasonable efforts to adhere to agreed arrival and delivery times, but timings are estimates only and may be affected by traffic, access issues, or other circumstances beyond our control.

7.3 We reserve the right to choose the route by which we transport your goods, unless a specific route has been agreed in writing.

8. Restrictions on Goods

8.1 We do not accept responsibility for the transport of:

(a) jewellery, watches, precious metals or stones;

(b) cash, credit cards, securities, or financial documents;

(d) perishable items or food;

(e) plants or live animals;

(f) items of sentimental value that cannot reasonably be replaced.

8.2 If you choose to include such items in your goods, you do so entirely at your own risk and we accept no liability for any loss or damage to them.

9. Liability for Loss or Damage

9.1 We will take reasonable care of your goods while they are in our custody and control. If we lose or damage your goods due to our negligence, our liability will be subject to the limitations in this section.

9.2 Our total liability for loss of or damage to your goods, whether arising from negligence, breach of contract, or otherwise, shall not exceed a reasonable replacement or repair cost, subject to any cap communicated to you at the time of booking.

9.3 We will not be liable for:

(a) loss or damage arising from your failure to adequately pack goods, unless we have provided packing services;

(b) loss or damage to goods not prepared for transport in accordance with manufacturer guidelines;

(d) loss or damage resulting from normal wear and tear, atmospheric or climatic conditions, or changes in temperature;

(e) indirect or consequential loss, including loss of profits, loss of income, loss of opportunity, or loss of enjoyment.

9.4 If you discover loss or damage, you must notify us as soon as reasonably possible and, in any event, within seven days of completion of the services. We may ask you to provide evidence, including photographs and proof of value.

9.5 Where a third-party carrier or storage provider is involved, our liability may be further limited by that third party's terms and conditions.

10. Access, Parking and Delays

10.1 You must ensure that there is safe and suitable access for our vehicle and staff at both collection and delivery points, including any necessary permissions from property managers or local authorities.

10.2 If access is restricted, unsafe, or otherwise unsuitable, we may refuse to complete part or all of the services. Any additional time or costs incurred due to access issues may be charged to you.

10.3 If we are delayed or prevented from carrying out the services due to factors beyond our reasonable control, including delays caused by you or third parties, we may charge for waiting time or additional labour.

11. Waste and Recycling Regulations

11.1 We operate in accordance with applicable waste and environmental regulations in the United Kingdom.

11.2 We are not a general waste disposal company. We do not remove household rubbish, builder’s waste, hazardous materials, or any items that would require a licensed waste carrier, unless expressly agreed and appropriately licensed.

11.3 If you request removal of unwanted items, we may agree to transport them to a recycling centre or authorised facility, provided such service has been arranged in advance and is lawful.

11.4 You must not present items for removal that are classed as hazardous or controlled waste, including chemicals, asbestos, paint, solvents, gas cylinders, medical waste, or similar materials.

11.5 If we inadvertently transport prohibited or hazardous waste due to your misdescription or failure to inform us, you will be responsible for any costs, fines, or penalties arising, and we may charge you for any additional handling or disposal costs.

12. Insurance

12.1 We maintain appropriate insurance in connection with our business operations. Details can be made available upon request.

12.2 Our insurance cover is subject to standard policy terms, conditions, and exclusions. Our liability to you will not exceed the level of cover provided under these policies.

12.3 You are encouraged to arrange your own additional insurance cover for high-value or particularly fragile items, or if you require cover beyond our standard limits.

13. Complaints

13.1 If you are dissatisfied with any aspect of our services, you should raise the issue with us as soon as possible so that we have an opportunity to resolve it.

13.2 In the event of a complaint regarding loss or damage, you should provide full details in writing, together with any supporting evidence, within seven days of completion of the services.

13.3 We will review your complaint and respond within a reasonable time, and we may request further information or evidence where necessary.

14. Data Protection and Privacy

14.1 We collect and use personal information solely for the purposes of administering your booking, providing our services, processing payments, and for related administrative and legal purposes.

14.2 We will take reasonable steps to keep your personal information secure and will not sell or share your details with third parties except where necessary to perform our contract with you or where required by law.

15. Termination

15.1 We may terminate the contract and cancel the services immediately if:

(a) you fail to pay any amount due when required;

(b) you are in serious breach of these Terms and Conditions;

(c) we have reasonable grounds to believe that carrying out the services would be unsafe, unlawful, or otherwise inappropriate.

15.2 In the event of termination due to your breach, you may be liable for any costs or losses we incur, including lost labour time and travel costs.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the services we provide, shall be governed by and construed in accordance with the law of England and Wales.

16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal, or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

17.2 No failure or delay by us in exercising any right or remedy shall operate as a waiver of that or any other right or remedy.

17.3 These Terms and Conditions, together with your booking confirmation, constitute the entire agreement between you and us in relation to the services and supersede any prior discussions, correspondence, or understandings.

17.4 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us.